Thursday, April 30, 2009

Managing a crisis where everyone is affected


We often get involved in crises on behalf of our clients. These include events where products malfunction, or employees do something they shouldn't. Our task is to help manage the communications fallout and hopefully ensure the client's business doesn't suffer. The current swine flu crisis puts governments at the center of a horrible crisis. In most crises, there are certain parts of the population that are affected and a majority that aren't. That majority are the spectators and they react to the crisis as spectators. In the swine flu crisis there are no spectators. Everyone is a potential participant. This changes the dynamic considerably. It means we consume the information our governments and organizations like the WHO disseminate in a different way. We are not dispassionate or even rational. Instead we are concerned, cautious and emotional. We want to hear that we will all be fine but we also want to know what is going on in great detail. The latter, will of course create more fear than comfort. This leaves governments and health groups with a 'balance' challenge. How much do they say and how grim a picture do they create? This challenge is exacerbated in a pandemic situation where the media and Internet make it easy for us to see the difference between how say the Spanish are dealing with it versus the Americans. If one government paints a bleak view while another tries to keep people calm, the public is going to be confused and naturally skeptical of the communication they are getting. Getting governments to behave in a consistent manner is almost impossible as we have seen on issues such as global warming. This leaves the WHO as the one common mouthpiece in all countries. Again, however, the gap between what they say and a local government says will be consciously or subconsciously watched by people the world over. I don't envy the people handling this crisis it one that we are all watching and are all concerned about. I only hope the real crisis goes away and makes their jobs a lot easier.

24 comments:

Anonymous said...

Nice post and this post helped me alot in my college assignement. Say thank you you on your information.

Anonymous said...

epinoisis -
error fix -
error killer -
error smart -
evidence nuker -
fap turbo -
fatburningfurnace -
fat burning furnace -
fatloss4idiots -
fat loss 4 idiots -
final uninstaller -
fitnessmodelprogram -
fitness model program -
fit yummy yummy -
flattenyourabs -
flatten your abs -
flat to fab -
governmentregistry -
government registry -
heartburn no more -
hippo jaw -
homemadeenergy -
home made energy -
honest riches -
hot video squeeze templates -
instant website creation -
jump manual -
keyword research pro -
linden method -
malware removal bot -
maternityacupressure -
maternity acupressure -
meet your sweet -
micro niche finder -

Anonymous said...

musclegainingsecrets -
muscle gaining secrets -
muscle gain truth -
my traffic strategy -
nasty dirty money -
negative calorie diet -
no adware -
pc optimizer pro -
perfect uninstaller -
pergola plans -
pick the gender of your bady -
plr ebook club -
pregnancy without pounds -
profit lance -
publicrecordspro -
public records pro -
questions for couples -
quit smoking today -
ready made review sites -
reg genie -
registry easy -
registry easy download -
registry winner -
registry winner download -
retrievea lover -
reverse mobile -
richard mackenzie direct -
rocket italian -
rocket spanish -
roulette sniper -
rss ground -
secret affiliate weapon -
secrets book -
spam bully -

Anonymous said...

spyware cease -
spyware nuker -
spyware remover -
spy zooka -
starting a day care center -
tattoo fever -
team idemise -
the bad breath report -
the cb code -
thedietsolutionprogram -
the diet solution program -
the rich jerk -
the super mind evolution system -
turbulencetraining -
turbulence training -
vincedelmontefitness -
vince del monte fitness -
warp speed fat loss -
wedding speech 4u -
windo fix -
wrap candy -
zygor guides -
7day ebook -
360 fix kit -
advanced pc tweaker -
adware bot -
affiliate naire -
art of approaching -
beating adwords -
believe and manifest -
blogging in action -
body building revealed -
burthefat -
burn the fat -

Anonymous said...

carb rotation diet -
cheat your way thin -
cold sore freedom in 3 days -
conversationalhypnosis -
conversational hypnosis -
convert 2 ev -
cure for bruxism -
cure hemorrhoids -
digi cam cash -
digital media solution -
dl guard -
driver checker -
earth4energy -
earth 4 energy -
easy backup wizard -
easy member pro -
easy tv soft -
eatstopeat -
eat stop eat -
error fix -
error killer -
evidence nuker -
fap turbo -
fatburningfurnace -
fat burning furnace -
fatloss4idiots -
fat loss 4 idiots -
final uninstaller -
fitnessmodelprogram -
fitness model program -
flatten your abs -
gamers testing ground -
gov auction -
governmentregistry -

Anonymous said...

carb rotation diet -
cheat your way thin -
cold sore freedom in 3 days -
conversationalhypnosis -
conversational hypnosis -
convert 2 ev -
cure for bruxism -
cure hemorrhoids -
digi cam cash -
digital media solution -
dl guard -
driver checker -
earth4energy -
earth 4 energy -
easy backup wizard -
easy member pro -
easy tv soft -
eatstopeat -
eat stop eat -
error fix -
error killer -
evidence nuker -
fap turbo -
fatburningfurnace -
fat burning furnace -
fatloss4idiots -
fat loss 4 idiots -
final uninstaller -
fitnessmodelprogram -
fitness model program -
flatten your abs -
gamers testing ground -
gov auction -
governmentregistry -

Anonymous said...

government registry -
gov records -
herbal hair solution -
homebre ware -
home job group -
homemadeenergy -
home made energy -
inteli gator -
joanas world -
joyful tomato -
kidney stone remedy -
learn digital photography now -
learn elements now -
linden method -
lose man boobs -
malware removal bot -
maternityacupressure -
maternity acupressure -
meet your sweet -
muscle gaining secrets -
muscle gain truth -
niche adsense themes -
ninety day powerseller -
pc optimizer pro -
pregnancy miracle -
pregnancy without pounds -
privacy control -
publicrecordspro -
public records pro -
quit smoking today -
reg genie -
registry easy -
registry genius -
registry smart -

Anonymous said...

registry winner -
registry winner download -
retrievea lover -
reverse mobile -
richard mackenzie direct -
rocket italian -
save my marriage today -
secrets book -
seo elite -
spyware cease -
spyware remover -
spy zooka -
stock assault -
talking to toddlers -
the action machine -
thebadbreathreport -
the bad breath report -
thedietsolutionprogram -
the diet solution program -
the rich jerk -
tonsil stones remedies -
top secret fat loss secret -
turbo cash generator -
turbulence training -
twitter online system -
uncle sams money -
underground hypnosis -
vincedelmontefitness -
vince del monte fitness -
warp speed fat loss -
water 4 gas -
wedding speech 4u -
wp goldmine -
wrap candy -

Anonymous said...

xsite pro -
zygor guides -
37 days to clean credit -
advanced defrag -
adware alert -
adware bot -
affiliate prophet -
affiliate video brander -
anti spyware -
art of approaching -
atomic blogging -
auction classified cash -
automated cash formula -
bbq book -
bloggers pay check -
blogging in action -
body building revealed -
burnthefat -
burn the fat -
carb rotation diet -
cheat your way thin -
chopper tattoo -
cleanup the profits -
cold sore freedom in 3 days -
commission blueprint -
conversationalhypnosis -
conversational hypnosis -
cure for bruxism -
declutter fast -
driver checker -
earth4energy -
earth 4 energy -
easy member pro -
easy tv soft -

Anonymous said...

eatstopeat -
eat stop eat -
fap turbo -
fatburningfurnace -
fat burning furnace -
fatloss4idiots -
final sync -
final uninstaller -
fitness model program -
fit yummy yummy -
flatten your abs -
forex ambush -
governmentregistry -
government registry -
healthy urban kitchen -
homebrew installer -
homemadeenergy -
home made energy -
instant article wizard -
jamo rama -
joyful tomato -
lose man boobs -
lower body make over -
maternityacupressure -
maternity acupressure -
maverick money makers -
meet your sweet -
muscle gaining secrets -
muscle gain truth -
natural cancer treatments -
niche review templates -
nyhms warcraft guides -
pappa pc -
pc booster -

Anonymous said...

eatstopeat -
eat stop eat -
fap turbo -
fatburningfurnace -
fat burning furnace -
fatloss4idiots -
final sync -
final uninstaller -
fitness model program -
fit yummy yummy -
flatten your abs -
forex ambush -
governmentregistry -
government registry -
healthy urban kitchen -
homebrew installer -
homemadeenergy -
home made energy -
instant article wizard -
jamo rama -
joyful tomato -
lose man boobs -
lower body make over -
maternityacupressure -
maternity acupressure -
maverick money makers -
meet your sweet -
muscle gaining secrets -
muscle gain truth -
natural cancer treatments -
niche review templates -
nyhms warcraft guides -
pappa pc -
pc booster -

Anonymous said...

pc optimizer pro -
pc secret formula -
pda flix -
privacy control -
publicrecordspro -
public records pro -
push button ecover -
reg defense -
reg genie -
registry easy -
registry genius -
registry smart -
registry winner -
registry winner download -
reverse mobile -
richard mackenzie direct -
rocket japanese -
rotator cuff training -
save my marriage today -
secrets book -
silent sales machine -
silver lotto -
spyware cease -
super affiliate handbook -
the 11 forgotten laws -
thebadbreathreport -
the bad breath report -
thedietsolutionprogram -
the diet solution program -
the power pause -
tmj help -
tonsil stones remedies -
top secret fat loss secret -
turbulence training -

Anonymous said...

pc optimizer pro -
pc secret formula -
pda flix -
privacy control -
publicrecordspro -
public records pro -
push button ecover -
reg defense -
reg genie -
registry easy -
registry genius -
registry smart -
registry winner -
registry winner download -
reverse mobile -
richard mackenzie direct -
rocket japanese -
rotator cuff training -
save my marriage today -
secrets book -
silent sales machine -
silver lotto -
spyware cease -
super affiliate handbook -
the 11 forgotten laws -
thebadbreathreport -
the bad breath report -
thedietsolutionprogram -
the diet solution program -
the power pause -
tmj help -
tonsil stones remedies -
top secret fat loss secret -
turbulence training -

Anonymous said...

twitter rockstar -
uncle sams money -
underground hypnosis -
vincedelmontefitness -
vince del monte fitness -
warcraft millionaire -
warcraft wealth -
warp speed fat loss -
webcomp analyst -
wedding speech 4u -
win back love -
your software website -
zox pro -
zygor guides -
500 love making tips -
acid alkaline diet -
acne no more -
advanced defrag -
adware alert -
adware bot -
affiliate elite -
anti spyware -
anti spyware bot -
article bully -
art of approaching -
auto pilot profits -
bbq book -
blogging in action -
body building revealed -
burnthefat -
burn the fat -
carb rotation diet -
chopper tattoo -
conversationalhypnosis -

Anonymous said...

conversational hypnosis -
cure for tinnitus -
debt free in three -
driver checker -
duplicate file cleaner -
earth4energy -
earth 4 energy -
easy member pro -
easy tv soft -
eatstopeat -
eat stop eat -
end your tinnitus -
fap winner -
fat burning furnace -
fatloss4idiots -
fat loss 4 idiots -
final sync -
final uninstaller -
firewall gold -
fitness model program -
fit yummy yummy -
flatten your abs -
forex auto money -
forex auto pilot -
forex confidante -
game tester guide -
governmentregistry -
government registry -
healthy urban kitchen -
higher faster sports -
homebrew installer -
homemadeenergy -
home made energy -
i am big brother -

sanbo said...

It's good to see this information in r resource, thanx now i have the link which i was looking for my research.I love this post. Thank you for writing it and sharing your life with all of us!TOP GRADE TRANSMITTERPOWER SUPPLY50W FM TRANSMITTER

sanbo said...

I enjoy reading the report, too. It′s easy to understand that a journey like this is the biggest event in ones life.I love this post. Thank you for writing it and sharing your life with all of us! This is a good article and offer some helpful information for me,thank you!SWITCH POWERGainclone AMPhttp://www.fmheroes.org/headphone-amp_18_1.htm

sanbo said...

I enjoy reading the report, too. It′s easy to understand that a journey like this is the biggest event in ones life.I love this post. Thank you for writing it and sharing your life with all of us! This is a good article and offer some helpful information for me,thank you!SWITCH POWERGainclone AMPhttp://www.fmheroes.org/headphone-amp_18_1.htm

sanbo said...

It's good to see this information in r resource, thanx now i have the link which i was looking for my research.I love this post. Thank you for writing it and sharing your life with all of us!TOP GRADE TRANSMITTERPOWER SUPPLY50W FM TRANSMITTER

sanbo said...

I enjoy reading the report, too. It′s easy to understand that a journey like this is the biggest event in ones life.I love this post. Thank you for writing it and sharing your life with all of us! This is a good article and offer some helpful information for me,thank you!SWITCH POWERGainclone AMPhttp://www.fmheroes.org/headphone-amp_18_1.htm

sanbo said...

A successful man have their own a watch.InWatchesonhandyou can find a watch that you want.regard:Adidas Watch
Breitling Watch
Armani Watch
Calvin Klein Watch
Cartier Watch
Casio Watch
Citizen Watch
Citizen Watch
DKNY Watch
Diesel Watch
Fossil Watch
Gucci Watch
Ice Watch
Movado Watch
Omega Watch
Puma Watch
Rado Watch
Seiko Watch
Swatch Watch
Swiss Army Watch
Timex Watch
Tissot Watch
Toy Watch

sanbo said...

Do Your Iphone accessories are complete ? This is a good website. You can find some iphone accessor that you need .iphone Bluetooth Car Kitiphone Cableiphone Caseiphone Chargeriphone Combo Packiphone Cradle

sanbo said...

Before buying at a Babolat tennis rackets, make sure you are purchasing the cheap thing. you can buy a tennis racket as in some shop but much more cheaper. Always check at a genuine tennis store locator for Babolat tennis rackets
wilson racquets tennis
prince tennis racquets
Head tennis racquets

essay examples said...

thanks a lot for the post! very interesting!