Wednesday, June 21, 2006

AOL - this call was monitored for quality assurance purposes

This is a great example of the power of blogs and one of those rare times when the call was monitored for QA purposes by... the customer. The story is simple: It seems a normal guy wants to do something normal - cancel his AOL account. When he tries, they do what all struggling businesses do, they try and stop him by asking him a million stupid questions. Only in this instance he recorded the conversation and put it on his blog. The story then ended up on CNBC. Seems the rep at AOL lost his job...


Anonymous said...

Wonderful and informative web site.I used information from that site its great.
currency trading Prescription drug online xanax Green tea diet pill 1st for tea dallas texas universities Signature loans for people with bad credit Customize varsity jackets Currency foreign in market trading understanding Should i consolidate refinance forex trading online forex trading norton anti-virus 2005 serial

Jane Carpenter said...

I am here because of search results for blogs with a related topic to mine.
Please,accept my congratulations for your excellent work!
I have a ri home loans site.
Come and check it out if you get time :-)
Best regards!

Anonymous said...

Enjoyed a lot! » »

Anonymous said...

Very nice site! » » »

chenlina said...

oakley sunglasses
vans shoes
kobe 9
gucci outlet
adidas originals
celine handbags
oakley canada
running shoes
nike air max 90
ray ban sunglasses outlet
giuseppe zanotti sandals
christian louboutin outlet
louis vuitton outlet stores
cartier watches
burberry outlet
michael kors handbags
cheap nfl jerseys
ray ban sunglasses discount
coach factory outlet
oakley outlet
mont blanc
jordan shoes
coach factory outlet
louboutin pas cher
marc jacobs handbags
coach outlet
louis vuitton outlet
rolex watches
coach outlet
louis vuitton handbags
michael kors outlet
coach outlet
coach factory outlet
nike blazers
louis vuitton outlet
ralph lauren outlet
lebron james shoes 13
louis vuitton bags
coach outlet store online clearances
beats solo